We used to call it GUI. Sounds yucky and probably hard to wipe off. Now it’s “UX”. LOL, I know. But what used to be sticky and is now rebranded down to a shorter acronym is still so very important when it comes to how users interact with the ERP system. In the end, it’s still the user experience.
We have all gotten comfortable with the experience of checking email, doing online banking, ordering goods and services via websites, etc. And for the most part, I suspect that we don’t really think much about that experience, except when perhaps those interactions go wrong or take too long. And, if when you are say ordering something from Amazon, it takes a little longer than you might like, it’s not a big deal as it’s only a brief moment in time. But, what if you are a fairly intensive user of a business application like an ERP system? What then? Time is incredibly valuable, so the ERP system and its UX need to place a premium on efficiency, speed, availability and intuition. This little post serves as a primer on ERP UX’s and why they are such a critical aspect of an enterprise solution.