A customer reference check is one of the most important steps in selecting an ERP system. You may think that a customer reference is a waste of time because of course the vendor would set you up with a happy customer. However, a reference call or visit can provide a lot of useful information and customers are usually very honest during these calls.
First, it’s a good idea to get some background information on the customer reference. How big is the company? How long have they been in business? Are they in the same industry as you? At Visibility, we try to set up our prospective customers with other customers in the same field so that their businesses have the most in common. An onsite customer reference visit can also be very useful when there is another customer in the same geographic area as the prospective customer.